Delivery
Delivery
We deliver our orders by a third party courier on their own Trucks Nationwide! Pallets are delivered to your Kerbside outside your property.
The courier may have a Tail lift on his rigid Truck and a hand Pallet Truck to move the Pallet off the tail lift.
The couriers Truck is approximately 16 foot high 10 Foot Wide and 30 Foot Long. Please be present during the delivery to guide the delivery driver and to take charge of your wrapped pallet. Please ensure that there are no children or onlookers near or around the truck during the delivery.
If you decide to invite the couriers driver to drive into your property please ensure that the couriers Trucks can easily access it and that your drive ways and turning areas are designed for his type commercial truck. The driver may decline if he is not happy. If you have a smooth solid yard the delivery driver may try push the Pallet Truck a short distance close to where you want the pallet. Please note that the Drivers Pallet Truck cannot travel at all on rough or uneven ground – Gravel, Stones, Cobblelock or Grass.
Our Returns Policy
We will accept back products provided that they are returned to us unopened in original Packaging ” As New Condition” condition within 7 days of being purchased. Transport costs for the return of any product is the buyers responsibility. Please also note that where you Purchased a Product with a Free Shipping Charge to you that if you return the Product that the original actual cost of shipping the product to you which we paid the courier will be deducted from the refund amount that we return to your Credit Card. We will also deduct the Charge that Credit Card company made on the Original Sale which is 2% of the Invoice. There is a minimum additional handling & repacking charge on all returns of 10%. This is because a product that has been sold & shipped out cannot be sold as a new.
Special Note on Heaters. Please note that Heaters must be packed and returned as they sold and both the Main Fuel Tank and the bottom Inner Fuel Tank must be completely empty of Liquid Fuel. If this is not done the heater will be damaged in transit and we will be unable to make a refund. Heaters must always be transported and stored in a up right position. We are unable to offer refunds on containers of fuel that have been opened or those with a broken seal.
The Guarantee on all our Heaters sold by ourselves via this Website or in our shop at the Prices displayed is 12 Months from the Invoice Date. Its a parts and labour guarantee and does not include any shipping. Items Such as Wicks and Ignitors,Glass Globes & Burner Mats are never covered under warranty or Guarantee.
Please note that if you use the incorrect type of fuel in your Heater that there is no warranty and we will not service or repair your Heater. The correct Fuel to use is Paraffin Oil that Exceeds C1 Grade Paraffin to British Standard B.S. 2869 C1. The Correct Heater Fuel should have a Flash Point above 62 Degrees Celcius. Examples of this Correct Fuel are MCL R.O.L.F or Paraffin Extra or Zibro Toyotomi or Qlima Heater Fuel. Do not use Domestic Kerosene Heating oil or any other fuel. Please ensure that you read the documentation that is supplied with your Heater.
Please also note that all Instruction Books & Manuals & Accessories that were included with the product must be returned.
Returned products must be delivered during office working hours Monday to Friday. 9 to 6pm Closed 1 to 2pm . Our Shop Manager 045-447291 will check through the goods in your presence and a receipt will be issued to you by our Shop Manager.
The return address is JH McLoughlin & Co Ltd, Ballymany, Newbridge. Co Kildare. W12 XK84 Ireland. Tel 045 447291